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    COVID-19 Updates

    Sterigenics is dedicated to protecting the health and safety of patients, communities, healthcare workers and employees and we are actively responding to the COVID-19 Pandemic. Ongoing updates will be shared on this page as the situation unfolds. Continue to check back here to learn more.


    Supplier Letter – Business Continuity

    March 23, 2020

    Dear Valued Supplier,

    As many countries, states and cities are enacting “stay in place” mandates for all “non-essential” employees or other forms of restrictions on activities in response to the COVID-19 situation, we want to make sure you understand the importance of the role Sotera Health and its business units play in helping to manage this challenge. Below are some examples of the direct contributions by Sotera Heath to the health care industry to help address the COVID-19 situation:

    • At Sterigenics, we sterilize products that are being used specifically for COVID-19 response. For example, we process facemasks and other Personal Protective Equipment (or PPE’s) for COVID-19 response. We also process the sterilizing swabs being used in the COVID-19 tests that help to diagnose patients with the virus.
    • At Nelson Labs, we test essential products like protective barriers – masks, gowns, drapes, etc. – to ensure they meet or exceed standards necessary to keep doctors, nurses, and patients safe. The Nelson Labs team also validates the sterility or cleanliness of medical devices and tests the effectiveness of disinfectants to ensure patients and health care workers are safe.
    • Nordion’s key product is Cobalt-60 which is used to sterilize the medical devices, including surgical masks, gloves, and gowns needed to combat the spread of COVID-19.

    As a critical supplier to Sotera Health and its business units, you also play a critical role in delivering these vital products and services to the healthcare industry.

    If your firm has plans to pause operation or encounter any issues in providing service or necessary supplies to one of our Sotera Health locations, please contact myself or your local contact immediately. Your partnership and collaboration during this difficult time will be a key difference-maker in our efforts to overcome this challenge to our society.

    Kind regards,

    Greg Grisez, Director of Procurement
    ggrisez@soterahealth.com

    DOWNLOAD A PDF OF THIS SUPPLIER LETTER HERE. 


    CUSTOMER LETTER – BUSINESS CONTINUITY

    March 21, 2020

    Dear Valued Customer,

    Sterigenics is dedicated to protecting patients, communities, healthcare workers and employees and ensuring their safety in the workplace. Given the importance of the services that we provide, we are also committed to implementing necessary business continuity plans as needed to guarantee ongoing service for our valued customers. The coronavirus (COVID-19) situation is evolving quickly and is being monitored closely. As State Governors implement “stay in place” mandates for all “non-essential” employees, we want to reassure you that we are working with local state authorities to confirm the “essential” nature of our Sterigenics operations in the fight against the COVID-19 crisis. Sterigenics facilities continue to operate 24X7 globally to support the sterilization of essential supplies needed to address the coronavirus crisis.

    Additionally, we have taken the following steps to secure our operations to continue to meet your sterilization needs:

    • Each sterilization location is employing an adjusted shift schedule to minimize overlap between teams.
    • We have added health screening of employees and family members, increased sanitation stations and enhanced cleaning protocols of high-risk areas throughout all of our facilities globally.
    • We have shifted all possible non-operations staff to work-at-home status to increase social distancing, and to minimize the risk to the rest of the team.

    Our continuity plan is constantly being re-evaluated by our team and we are taking all measures we can to minimize the risks associated with this outbreak—without negative impacts or disruptions for our customers.

    Please know that we realize the products you produce are as important as the patients and healthcare workers they represent. That is why we are committed to working through this challenge as seamlessly as possible.

    Sincerely,

    Phil Macnabb — President, Sterigenics
    Kathy Hoffman — Global EH&S, Sotera Health

    DOWNLOAD A PDF OF THIS CUSTOMER LETTER HERE.


    FREQUENTLY ASKED QUESTIONS

    Q: Where should inquiries about the reprocessing of Personal Protective Equipment (PPEs) be directed?
    A: At Sterigenics we offer a variety of sterilization modalities, including gamma, ethylene oxide (EtO), electron beam (EBeam) and X-ray, which are all effective at reducing or eliminating a wide variety of microorganisms, including viruses across a vast array of products. However, the sterilization of medical devices and supplies, such as masks, requires that a prescribed scientific method be established and subsequently confirmed through an established validation process. The sterilization protocol must meet regulatory requirements, such as those enforced by the FDA in the United States, Health Canada in Canada and the EMA in Europe.

    At the moment, there are very limited approved sterilization options for the reprocessing of personal protective equipment (PPE) such as N95 masks. However, health regulators recognize the critical nature of the COVID-19 situation and have provided initial guidance, which our Sotera Health companies (Nelson Labs, Sterigenics and Nordion) are using, to establish testing, processes and procedures for reprocessing that will meet the requisite regulatory requirements.

    At this time, a team of global scientific experts from Sotera Health has been assembled to work with other medical industry experts and regulators across several jurisdictions to perform product testing and microbiological evaluation using Nelson Labs’ industry leading microbiological testing capabilities and Sterigenics’ extensive sterilization expertise.

    We are urgently working on a solution with a focus on ensuring the health and safety of our employees, the community and the patients and health care workers who depend on these products.

    Please route your questions about the disinfection/sterilization of PPEs to the appropriate individual below. We appreciate your inquiry and want to ensure we collect your critical contact information (name, phone number and email) so that once we achieve an acceptable sterilizaton protocol, we can contact you to discuss next steps.

    Q: Where should general questions about the reprocessing of medical devices be directed?
    A: Questions regarding the repossessing of medical devices should be directed to the FDA at the following e-mail address: DeviceShortages@fda.hhs.gov.

    Q: Where should questions about medical device shortages be reported?
    A: Questions regarding actual or impending medical device shortages should be directed to the FDA.  You can report a shortage to DeviceShortages@fda.hhs.gov.

    Q: What steps is Sterigenics taking to ensure the availability of the supplies needed to support your operations?
    A: Within Sterigenics, we are leveraging our global network of procurement professionals across Sotera Health to secure the needed supply of raw materials, equipment and personal protective equipment (PPE) to ensure the continuity of our sterilization services and safety of our process and employees. We are working to keep the maximum allowable quantities at our locations and our suppliers have increased their safety stock at each point of their supply chain. We are also in constant communication with our critical suppliers and maintain an open dialogue to address any issues as they arise.

    Q: As State Governors and communities implement “stay in place” mandates for all “non-essential” employees will Sterigenics remain open?
    A: The coronavirus (COVID-19) situation is evolving quickly and is being monitored closely. As State Governors implement “stay in place” mandates for all “non-essential” employees, we want to reassure you that we are working with local state authorities to confirm the “essential” nature of our Sterigenics operations in the fight against the COVID-19 crisis. As such, all Sterigenics facilities globally continue to operate 24×7 and we are prioritizing the sterilization of essential supplies needed to address the coronavirus crisis.  All employees should have letters that confirm that they are an “essential” employee and have permission to travel during these shelter-in-place orders.

    We are also in regular communication with our suppliers to reinforce their role and classification as “essential.”

    Q: What is being done at the facility level to secure your operations to continue to meet our sterilization needs?
    A: We have taken the following steps to secure our operations to continue to meet your sterilization needs:

    • Each sterilization location is employing an adjusted shift schedule to minimize overlap between teams.
    • We have added health screening of all visitors and employees, increased sanitation stations and enhanced cleaning protocols of high-risk areas throughout all of our facilities globally.
    • We have shifted all possible non-operations staff to work-at-home status to increase social distancing, and to minimize the risk to the rest of the team.
    • We have a global COVID Response Team in place and have developed thorough Response plans for all global facilities.  These plans have increased all sanitation and decontamination supplies and have complete procedures on how to react to various COVID-related incidents to ensure the safety of our employees and minimize the impacts on our business.

    The COVID-19 situation is evolving quickly and Nelson Labs, our sister company and a leader in global contract laboratory testing services is monitoring it closely. Nelson Labs is dedicated to protecting the health and safety of patients, communities, healthcare workers and employees and they are actively responding to the COVID-19 Pandemic. Nelson Labs’ facilities continue to operate 24×7 globally to support the testing of essential supplies needed to address the coronavirus crisis.